FREQUENTLY ASKED QUESTIONS

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Accessing the eLearning Site

How do I access the LCWTA eLearning Site?


Enter LCWTA eLearning Site's link into your browser's address bar - https://moodle.lcwta.org/ Google Chrome is our preferred browser.




I'm having trouble accessing the site. What should I do?


  1. First, check to make sure you are connected to the internet. If you are not connected to the internet, you will need to connect. Unfortunately, each computer and internet service is different and we will not be able to assist you with internet or computer issues. We recommend reaching out to your internet service provider.
  2. Second, make sure you are visiting the correct site - https://moodle.lcwta.org
  3. Third, if you have trouble with your username or password visit this link.





Creating an Account

How do I create an account?


  1. Go to the eLearning site (moodle.lcwta.org) and click on “Create new account.”
  2. Follow the sign-up steps by filling out all the required fields.
  3. You can also watch our video tutorial which walks you through creating an account.




What do I do if I did not recieve my confirmation email?


Please check your Spam and Junk folders. Some email systems direct emails from unknown contacts to these folders. Be sure to add “Admin” to your contact list to prevent this and missing out on important updates.




Can my spouse/partner/relative/friend and I use the same account?


NO. Unfortunately, dual accounts are not possible. Each "foster caregiver in a household" must create and maintain their own account. The LCWTA is responsible for keeping a record of each foster caregiver’s individual training hours.




What classification do I choose when creating an account?


Some courses are only available for certain classifications so it is very important to select the correct option when creating an account! Here's some more information about a few of the most common classifications:

  • Louisiana Foster/Adoptive Parent is the classification for foster caregivers who have completed the certification process.
  • Foster Parent Pre-Service is the classification for caregivers who are going through the certification process.
  • Mandatory Reporters is the classification for teachers and other professionals who are required to complete the Mandatory Reporter training.
  • Community Partners is the classification for anyone interested in attending a TBRI Fridays Online session.
  • DCFS Staff is the classification for staff that are currently employed by the state within the Department for Child and Family Services. Your account will be created for you once you begin the New Child Welfare Worker Orientation program. If you need an account before then, please contact your supervisor for assistance.
  • CASA is the classification for Court Appointed Special Advocates volunteers. Your accounts will be created for you as well. If you need an account created for you, please reach out to your current Director of Member Services ( https://louisianacasa.org/staff/).
  • Other If you do not feel as though you belong to any of the above classifications, or if you are just browsing the site, this is the classification for you.





Training Hours

How does my Home Development office know I have completed trainings with the LCWTA?


  • The LCWTA team began reporting Foster Parent and DCFS Staff course credit hours to the Regional Home Development offices and the DCFS Training Unit at the beginning of each month, back in October of 2018. The report contains information like your name, the title of the training you successfully completed, the region you belong to, the completion date of the training and the hours you received for that training. Therefore, it is very important for you to provide accurate information on yourself to guarantee that it will get reported correctly.
  • You can send a copy of your transcript and your certificates to your Home Development office and case worker at any time by accessing the Transcript link within your LCWTA eLearning account. The transcript feature allows users to view a list of the courses they have completed and the number of hours they have been awarded.




How many hours do I have?


You can total your hours by viewing your transcript. The transcript link can be found on the left side of the LCWTA eLearning site with the graph icon. Your Home Development team can confirm your total hours. Our tech support team cannot tell you your total hours. They can direct you to your transcript where you will find a list of your completed LCWTA sponsored courses.




What courses should I take?


It is up to you to decide which training you would like to take. We recommend starting off with the courses in the “MANDATORY” category. You can also ask your case manager for recommendations to get information that applies to your individual needs.




My Home Developement office said I need "X" hours - what courses add up to this amount?


Training hours are listed in the description of each course on the LCWTA eLearning site. We are also working on a digital course catalog. Check back for updates!




When are my hours due?


While most foster caregiver in-service hours will be due in June, many regional home development offices have different deadlines. Check with your regional office to make sure you know yours!




How many hours do I need?


While most foster/adoptive parents must complete a minimum of 15 approved in-service hours per fiscal year, we strongly recommend reaching out to your Home Development team to determine your requirements.




I did half the activities in a training, can I get partial credit?


No. A course is considered “Incomplete” if any of the course components are not attempted, not finished, if the post-test is failed, if the time requirements are not met, or any combination of these factors.




Why is a course I thought I completed not showing up on my transcript?


You may need to finish one more activity to complete the course. Most of our courses have a pre-test, training activity, post-test, and evaluation. Make sure you complete all of these activities and view your certificate. Here's a video walking you through completing an online course.





Online Courses

How do I complete a course?


To complete a course, you must achieve a passing score on the post-test. You will only have three chances to pass the post-test. To be eligible to take the post-test, you must first attempt the pre-test (not graded) and complete the training activity. Here's a video walking you through completing an online course.




Where are the courses located?


Courses are housed within the category boxes found by clicking "Site Home" on the left side of the site. Our "Louisiana Child Welfare eLearning Site (LMS) Overview) video will show you how to navigate the site and find courses.




Where do I find courses I've already completed?


Clicking the “My courses” link found on the left side of the site will show you a drop-down menu of the courses you have enrolled in - both online and in-person or virtual. Clicking on the course name in the drop-down menu will take you to that course. The “My courses” box found at the top of your dashboard also shows you the courses you have enrolled in. Clicking on a course will take you to that course’s training page. You can also view your progress in a course with the green circles found on the course image. This 0% means there is still some work to do! 100% means you have completed the course.





Certificates

How do I download my certificates?


There are a few ways to find your certificates:

  1. While in a course: Click the “Certificate” link after passing a post-test. Then click “View” or “Download.” Save the certificate to your computer. You can now print or share it.
  2. From your Dashboard: Click on "My certificates" on the left side of the site
  3. In your profile: Click your name located on the top right hand corner of the LCWTA eLearning site and then click “Profile.” Click the small gear icon on the right-hand side, and then click “My Certificates.”
Watch our quick video tutorial on how to check your LCWTA eLearning transcripts and how to view your certificates.





Transcripts

How do I check my transcript?


To view your transcript, click "Transcript" on the left side of your Dashboard. Watch our quick video tutorial on how to check your LCWTA eLearning transcripts and how to view your certificates.




How do I get training credit from trainings I completed outside of the LCWTA?


DCFS staff should contact the DCFS Regional training team (DCFS.Training@la.gov) for assistance. Foster caregivers should reach out to their Home Development team for assistance. Please keep in mind that credit from trainings outside of the LCWTA will not show on your LCWTA LMS transcript.





Other Questions

How can I get in touch with someone at the LCWTA?


Our eLearning Support Team can be reached by calling (985)248-0888 or by email at support@LCWTA.org The LCWTA eLearning Tech Support team is available Monday through Friday from 8:00 am to 4:00 pm. Fun fact you might not know, our tech support team works out of Covington, Louisiana!




How can I stay informated about training opportunities?


There are many ways to keep in touch:

  1. Check your email
  2. Like us on Facebook - www.facebook.com/lcwta
  3. Follow us on Twitter - www.twitter.com/thelcwta
  4. Follow us on Instagram - www.instagram.com/lcwta
  5. Join our private Community Group on Facebook




My question wasn't answered in the FAQs. What should I do?


You can reach out to our tech support by sending an email to support@LCWTA.org You can also reach out to our LCWTA business team by sending an email to LCWTA@selu.edu.





Live Training

How do I register for an in-person or live virtual training?


You can register for in-person and virtual trainings from the LCWTA LMS. Just click “calendar” on the left side of your browser. Once you find a training you would like to attend, click the event, read the training description, and then click enroll! You may have to complete a pre-test, so be sure to take a look at the course once you enroll. Here's a video to walk you through the registration process.





Video Tutorials

Where can I find video tutorials about the LCWTA LMS?


You can view our YouTube playlist here.





Can't find the answer to your question?

Contact us!